Seth Godin, vice-president of direct marketing for Yahoo!, journalist Louise Rafkin, and Linda Greenlaw, author and professional fishing boat captain on this edition of The Todd Mundt Show. Godin talks about a popular, new trend in advertising. He discusses permission marketing, in which the customer and company interact directly to create a business relationship built on trust. His book is Permission Marketing Plus, Rafkin talks about what she learned about her clients while working as a cleaning lady. She talks about how she pieced together little clues to create a full picture of her clients' lives. Her book is Other People's Dirt. And, G ...

This month's lead article is "Betrayed! The Biggest Lie in Business: 'The Customer Is in Charge!'" In reality, customer service has become a tangle of telephones, email, Web sites, and people. Fast Company senior editor Charles Fishman has this eye-opening account of what's gone wrong. Also in this issue, Seth Godin's got the wedding-day blues, a report on Prairie Inet, transforming the entrepreneur's dream into reality, and more.

This edition of Soundview Executive Book Summaries features condensed versions of two great business books: The Headcount Solution by N. Fredric Crandall and Marc J. Wallace Jr.; and Purple Cow by Seth Godin.

This month, we'll hear summaries of two great business books: Meatball Sundae, by Seth Godin, and The Talent Powered Organization, by Peter Cheese, Robert J. Thomas, and Elizabeth Craig.

This month's edition of Soundview Executive Book Summaries contains condensed versions of two great business books: Hardball by George Stalk and Rob Lachenauer, and Free Prize Inside! by Seth Godin.

Purple Cow taught marketers the value of standing out from the herd, which is how companies like Krispy Kreme and JetBlue made it big. But it left readers hungry for more: How do you actually think up new Purple Cows? And how do you get them adopted by risk-averse Brown Cow companies? Free Prize Inside delivers those answers and much more.

What do Starbucks and JetBlue and KrispyKreme and Apple and DutchBoy and Kensington and Zespri and Hard Candy have that you don't? How do they continue to confound critics and achieve spectacular growth, leaving behind former tried-and true brands to gasp their last? Face it, the checklist of tired P's marketers have used for decades to get their product noticed - Pricing, Promotion, Publicity, to name a few - aren't working anymore.

It's come to this. All the confusion and chaos and change and turmoil in our working lives have finally tipped the balance. We now need a new way of doing business. Best selling author Seth Godin leads the way, using Darwin's theory of evolution as a simple yet profound model.

Home-based businesses are not just small versions of big marketing conglomerates. They are faced with totally different issues, problems, and opportunities requiring specific skills and tactics. Find out the secrets of successful home-based entrepreneurs, discover powerful guerrilla marketing techniques, and learn how to exploit 11 proven methods.

When customers are truly thrilled about their experience with your product or service, they can become outspoken "evangelists" for your company. This group of satisfied believers can be converted into a potent marketing force to grow your universe of customers.